Table of Contents

App Version 3.26

Anita Wilknitz Updated by Anita Wilknitz

Improvements for all FACT24 Editions: (available from 05.03.2026)

Video Conference in the App

To enhance the user experience and expand the application’s capabilities, an integrated video conferencing service is now available directly within the app.

When an alarm is triggered that includes a video conference, a new tab marked with a camera icon appears in the application interface.

By selecting this tab, users can join the associated video conference session instantly.

Participant Management

The app also provides functionality to manage video conference participants.

To use this feature, users must be signed in with a user account.

By selecting the participant icon in the top-right corner of the interface, users can:

  • View the list of invited participants
  • Add additional participants
  • Remove participants as needed
If a participant who is already connected to the video conference is removed, their active connection will not be terminated. However, once they leave the session, they will not be able to rejoin.

Seamless In-App Experience

During the video conference, users can continue working within the app without interruption.

It is possible to:

  • Comment on chat messages
  • Review the alarm message
  • Perform other alarm-related actions

All relevant actions can be carried out directly within the application, eliminating the need to leave the interface.

AI-Powered Chat Summary in the App

The Chat Summary feature is now available in the mobile application, offering the same functionality as in the web application.

To access the feature, users navigate to the chat view, where the Chat Summary button is displayed at the bottom of the chat message list.

By selecting this button, users can view previously generated summaries or create a new chat summary.

Clarification of Location Data Usage

To improve transparency and address common questions regarding the use of location information, an explanatory section has been added within the application.

This additional information is displayed beneath all location-related technologies, including:

  • GPS
  • Wi-Fi
  • Beacon-based positioning

The new section provides insight into how location data is collected, processed, and utilized within the application, ensuring greater transparency and understanding.

Battery Consumption Optimization

The algorithms used in Lone Worker mode have been optimized, resulting in reduced battery consumption while the feature is active.

This improvement enhances device performance and extends battery life during prolonged use.

Extended Input for “Time to Be at Location”

In alignment with Portal version 3.26, the mobile application now supports a maximum five-digit input for the “Time to be at location” field used in alarm confirmations.

Kiosk Mode – Enhanced Alarm Details

When an alarm is received in Kiosk mode, the application now automatically opens the alarm details page instead of displaying a simple pop-up notification.

This provides users with access to more comprehensive alarm information, including:

  • Alarm status
  • Attachments
  • Chat messages
  • Additional related details

Improved Status Terminology

Previously, users could set their status to Active or Inactive via the Person icon in the top-right corner of the application.

Setting the status to Inactive prevented notifications while maintaining account access.

To better reflect the actual functionality, the terminology has been updated as follows:

  • Active → Available
  • Inactive → Unavailable

This adjustment improves clarity and reduces potential misunderstandings.

Launch Form Text Limit Increase

In alignment with the web application, the maximum character limit for free-text fields in launch forms has been increased to 1,500 characters.

This allows users to provide more detailed information when initiating processes within the app.

How did we do?

App Version 3.24

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