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Knowledge enabling in your company

Fannie Mahlmann Updated by Fannie Mahlmann

 

Knowledge enabling in your company

  • Internal documentation is adapted
  • Alarm recipients are informed about the platform switch
    • Change of e-mail sender ID
    • Change of caller IDs
    • Change of the App
  • Alarm recipients have downloaded the new ENS+ app
  • Alarm recipients have received training
    • Provide brief training on change
    • Schedule an alarm exercise
    • Schedule follow-up after alarm exercise to gather experience, possibly via short survey ‘what went well’ ‘what went badly’
    • Practise, practise, practise
    • Test alarms were configured + triggered
      • Recommendation for the funniest possible scenario
      • Examples in the section for admins

It is generally recommended to carry out test runs on a regular basis to be able to react in the best possible way in case of emergency.

The intervals may vary depending on the complexity.

It is recommended to carry out a test at least once a quarter to ensure the functionality of the BCM.

Serial dates as reminders help administrators to keep an overview.

 

  1. Week 1 - Short introductory meeting to change the system
  • 30 min briefing call
  • Incl. summary on 1 slide/email
    • about the changes for recipients
    • further training process (triggering test scenario)
  1. Week 2 - Planning test scenario I
  • Set test scenario
  • Inform a selected group of people or the entire company about the test
  • Carry out test
  • Feedback survey: Was the alarm received? What went well? What went badly?
  1. Week 3: If applicable: Coordination with F24 migration team on testing results
  2. Week 4: Planning test scenario II
  • Set up test scenario
  • Inform selected group of people or entire company about test
  • Carry out test
  • Feedback survey: Was the alarm received? What went well? What went badly?

Further information you’ll find here: Web login for persons - HelpDocs

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