FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
- All Categories
- Mobile Apps
- FACT24 ENS+ App
- Basics and Login
Basics and Login
Download
The FACT24 ENS+ App can be obtained free of charge via the Google Play Store and Apple Store:
Apple Store: https://apps.apple.com/sa/app/fact24-ens/id1641704989
Google Playstore: https://play.google.com/store/apps/details?id=com.f24.ensplus&hl=de&gl=US
On request, the mobile app can also be provided as APK for distribution via MDM. Please reach out to your designated account manager who will guide you through the process and provide further details.
First Time Login
There are three options:
- Via Account Email Address - Recommended: For persons with access to an email address, set an account email address (needs to be unique in the system). After having downloaded and opened the mobile app, persons should click on “Login with password” and then “forgot password”. They will receive an email to their account email address with a link to set a new password. This can then be used to log into the mobile app (as well as the web portal – see https://helpplus.fact24.com/l/en/article/y3u8bnlw90-web-login-for-persons)
Note that people configured as “users” in the web portal can automatically log into the mobile app via this way with their password. If 2-factor-authentication via SMS is enabled for their account, it will automatically also apply for the mobile app login. - Via PIN and Device Password: For persons without own email address use application ID, first time PIN login and device password:
- Share application ID and PIN login with the person via another device (e.g., their phone number). You can use an ad-hoc alarm for this: https://helpplus.fact24.com/l/en/article/djzk6nmc9z-send-notification
- The person should then select “first time login with PIN”. They will then be asked to set their device password. For any future login, “Login with password” should be used.
- If in this setup, the person ever loses their password, an administrator can change their password manually in the web portal. For security reasons, however, we recommend to re-create the person to re-enable first-time login procedure via PIN.
- Via Self-checkin: For a person to use this functionality, the according settings must be enabled for the entire account. Please check with an administrator, or if you are the administrator with your F24 account representative.
Click “check in yourself”
Enter requested details
Accept end user agreement
Check your email inbox
Set a password -> go to mobile app and login with password
You will get see all content that you have access to according to the organization’s default profile (see next page)
The same person can use the same login data to log into the web portal