Finding your way around

corinna.hammerstingl@f24.com Updated by corinna.hammerstingl@f24.com

Home screen

Please note that you might not see all of the below mentioned items as this is dependent on your product edition and user role. If you're using a whitelabel design, you will see the screens with your selected primary colors.

The home screen is your first landing page after logging in. Here you find key information about your account at a glance:

In addition, you find a quick access to the following sections:

  • Alarm cockpit: Trigger and monitor alarms and participate in chats.
  • Reports & statistics: Detailed information as well as overarching statistics of past alarms.
  • Operating cockpit: Open up an information hotline, create content in the news feed, work with visualizers and the lone worker dashboard (if it is part of your package).
  • Persons & groups: Configure persons and groups and related components.
  • Alarm configuration: Prepare your alarm scenarios and related components.
  • Incident configuration: Create information hotlines - and, if ENS+ incident management (which is not the same as FACT24 CIM) is available in your account, prepare tasks, task lists and teams for active incident management.
  • Setup: Manage your users, your organization, system categories - and if applicable for you - review your Mediagateways.

Toolbar

  • System phone numbers: By calling these phone numbers, you can either trigger alarms or join conferences.
  • User: When clicking on this icon, you can review or modify your own user's data such as email address and password. If a person is linked to your user, you can also manage your contact details here. You can opt-in and out of being informed via email about maintenance work, technical faults, and innovations. Furthermore, you can set a custom notification timeout, denoting the duration during which system messages shall remain visible to the user. You also have the option here to switch off the beep tone that sounds when the connection to live feed is lost and you need to manually refresh the page to see current information.
  • Help: Access this help portal and find support.
  • Data protection: You will be referred to our Data Protection Statement.
  • Language: Select the language of the user interface for your user.
  • Logout: Log out the currently logged-in user from the system.
  • Person Import Indicator: Icon that shows you if there is currently an ongoing person import for your organization or not.  

How did we do?

Accessing the cloud portal

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