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New functions through FACT24 CIM release V.26.02

Anita Wilknitz Updated by Anita Wilknitz

We are happy to announce improvements with the following new features concerning FACT24 CIM. To provide you with a better overview, we have set up this article to give you a detailed description of the updates with screenshots. These functionalities will be available to you from 27th of August 2026 on. Space

A New Navigation Experience

To make working in FACT24 CIM even more intuitive, we are introducing a completely redesigned navigation structure.

The new menu has been organized around users' daily workflows, making it faster and easier to find the functionality you need.

Find out here where to find each FACT24 CIM feature in the new navigation menu

New Meeting module

The new Meeting module in FACT24 CIM is designed to help you prepare, schedule, and conduct meetings directly within FACT24 CIM.

The new module supports the entire meeting process, from creating reusable templates and inviting attendees to scheduling recurring meetings and conducting the meeting.

Find out more about the new meetings module here

Start a Teams Meeting from Chat

If a FACT24 CIM Chat requires a live meeting, there is no need to leave FACT24 CIM or set up the meeting separately.

Find out how to start a Microsoft Teams meeting from within the chat here

Start a Teams Meeting from Messages

You can now add a Microsoft Teams meeting directly to a message in FACT24 CIM.

Find out how to add a Microsoft Teams invitation link to a message here

Add FACT24 CIM Variables to FACT24 ENS+ Alarm Messages

This feature is currently still being rolled out for FACT24 ENS+ and will be available shortly.

When configuring a FACT24 ENS+ alarm, you can now include FACT24 CIM incident variables directly in the alarm message.

The available variables can be easily added to the message using drag and drop. This allows you to automatically include relevant information from the current FACT24 CIM incident in your alarm communication.

Please note: FACT24 CIM variables are only available when the FACT24 ENS+ alarm is initiated from within an active FACT24 CIM incident.

How did we do?

New functions through FACT24 CIM release V.26.01

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