FACT24 ENS+
Release Notes
Portal Version 3.17
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.16
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
- All Categories
- FACT24 ENS+
- Release Notes
- Portal Version 3.0
Portal Version 3.0
Updated by corinna.hammerstingl@f24.com
Triggering alarms and sending messages
- Advanced search filters that can be customised to select the recipients you need.
- Search filter with AND and OR function on qualifications and groups. In addition, the possibility of multiple selection by means of OR function on the fields “Profiles”, “Primary Skill” as well as “Departments”.
Alarm configuration
The focus was on revising the alarm flows with the aim of simplifying them. A core element of the new release is the revision of the entire alarm configuration. Furthermore, the alarm configuration was enriched by the survey confirmation and an extended job log.
- Revision of the entire alarm flow
- Distinction between “standard” and “advanced configuration“
- Clear structuring according to topic units and use of new visual selection elements
- Within the alarm, the option to show possible gaps in the planning is available when using the annual calendar
- Detailed description of the new functions
- Implementation of the duty roster for calendar-dependent alerting
- Implementation of the survey response
- The response can have up to 10 answers and the display of the results can be configured individually
- Individual confirmation announcements for each alarm
- Job Log
- After the alarm confirmation, the user has the possibility to fulfil up to 5 subtasks
- Depending on the configuration, the tasks can be performed in a predefined order or in any order
- The status can be transmitted to 3
party systems via webhook - Integration of Apple iOS smartwatch
Group management
The system now allows import and export of groups.
- Export via CSV and PDF. In the PDF also incl. end devices of the persons.
- Import via CSV with option to resolve non-existent persons
- Simultaneous processing of one or more groups
Advanced search filters which can be customised. Search filter with AND and OR function on qualifications and groups. In addition, the possibility of multiple selection by means of OR function on the fields “Profiles”, “Primary Skill” as well as “Departments”.
Calendar
The system now allows import and export of annual calendars.
- Export via CSV and ICS
- Import via CSV with the option of choosing whether existing calendars are to be overwritten or supplemented
New element “Duty roster calendar“
- One duty roster calendar can be selected per alarm
- A duty roster calendar can be used for several alarms
- The duty roster calendar allows several periods to be defined per person. This makes it easy to plan on-call duty for the entire year within one calendar, for example.
- The preferred communication channels can be defined within the duty roster
Incident statistics
Launch of an incident statistics module to run various evaluations in the area of incidents.
- Selection of time periods for the required statistics
- Display of the departments TOP10 with the most incidents
- Overview of new and closed incidents within the defined time period
- Detailed display per department according to incident type
- Export function via CSV file
File manager
Files can be centrally stored and categorised. If desired, a file can be made available to all departments via the "Global" option. The file manager is available for the following pages: Send Message, News Feed, Incident Board, Alarm Configuration, Message Template and App Profile Emergency Documents.
Visualizer
Various elements have been added to the visualizer.
- Launch Form Light up to 4 questions within the element and selection of the appropriate alarm
- Display of persons per locate point in the general overview as well as within a locate object
- Possibility to display the field strength of the location object (WLAN, BLE as well as Dect)
- Real-time display of persons for the systems Mitel SIP-Dect and Gigaset IP-Dect
Integration Swissphone Pager Network Telepage
As an additional alerting channel, there is the option of alerting by pager within Switzerland. The integration includes one-way integration with delivery confirmation.
Extension REST API Interface
Possibility of alerting persons who have not been created in the system. The following options are available:
- Alerting via call, SMS or mail
- Selection of whether message without confirmation, with confirmation or the use of survey confirmation
- Detailed display per department according to incident type
Further functions and adjustments
- Integration of the Apple iOS smartwatch for acknowledgement
- Warning display if a person is not in at least one group
- Possibility of individual confirmation announcement for the check call within the alone work
- Possibility to use the same BSSID for WLAN access points as localisation objects across departments
- Extension of the backup voice provider Twilio with the function Outbound-Conference
- Update of the backend to SpringBoot 2.6.6