Table of Contents

Portal Version 3.21

Anita Wilknitz Updated by Anita Wilknitz

Release Notes Portal Version 3.21.0 (available from Jun 10th 2025 on)

Improvements for all FACT24 Editions:

Possibility to edit alarm message for only one channel is default now

When triggering an alarm, you can flexibly control how a change to the alarm message affects the messages in the various communication channels.

When you trigger an alarm and edit the alarm message, you have the choice:

  • Use edited general message for all channels is ON: The new message is applied to all alarm channels and overwrites existing individual messages.
  • Use edited general message for all channels is OFF: The individually stored messages for other channels remain unchanged.

We have set the "Use edited general message for all channels" to OFF by default, so that you have to actively click on ON to overwrite the channel based messages with the general message.

Alarm confirmation with location also via Browser

You can now capture the location of alarm confirmations not only via the application, but also from users who confirm the alarm via a web browser on a mobile phone or desktop.

Location will be sent only, if the Person explicitly approves it.

The location will be accurate when you confirm from a mobile device with GPS enabled. When confirming via the web browser of a desktop, the accuracy of the location depends on the location information provided by your device and is therefore sometimes less accurate than when confirming via a mobile phone.

New Column in Alarm Report CSV Export: Person organizational unit

When you export the Alarm Report to a CSV file, you’ll now see a new column displaying each person’s organizational unit.

This provides more context and allows for better filtering and analysis based on internal structures.

Improvements from FACT24 ENS+ essential

Secondary qualification limit increased

You can now assign up to 50 secondary qualifications to a person—increased from the previous limit of 30.

This expanded limit allows for even more detailed and flexible classification of individuals.

Improvements from FACT24 ENS+ advanced

You can now use the same free text field multiple times when creating filter-based groups.

This enhancement allows for more precise filtering and refined group definitions.

Limitations:

  • A maximum of 3 free text fields can be used per group.
  • The conditions between the fields are strictly connected by AND logic - OR connections between these fields are not supported.

How did we do?

Portal Version 3.20

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