FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
- All Categories
- FACT24 ENS+
- Release Notes
- Portal Version 3.2
Portal Version 3.2
Updated by corinna.hammerstingl@f24.com
Additional options when triggering alarms
- Master number to trigger alarms via phone: users can trigger all alarms they have access to with only one phone number by entering their phone code and PIN (available in user settings) and the according alarm number. This phone number is displayed on the home screen of the tool.
- Question-based launch forms to simplify triggering of right alarm with right message (available on license).
- GPS inbound location profile: trigger the right alarm based on the GPS location of the person, who triggered the alarm. (included from FACT24 ENS+ Advanced)
- Adapt the message per channel, listen-and-record for the voice message, and add an attachment at time of alarm triggering
Communication channels
- Easier to use device type list and up to 16 devices (instead of 12) per person
- More powerful alarm chat: can remain open independent from the alarm duration, persons can be added and removed via portal, where the chat is more easily accessible in the “alarm cockpit”
- Microsoft Teams Bot to receive and confirm alarm notifications (on license, available only for new customers set up in our new data center)
- Voice conferences with up to 250 persons via new provider Twilio
New role: Group_Duty_Coordinator can only assign and unassign persons to and from specific groups and duty rosters of a selected organizational unit.
For our partners: Independent access to own customers via additional admin layer in our portal.
For customers set up in our new data center Noris:
- MS Teams Bot (see above)
- SSO via SAML protocol (available on license)
- Access to FACT24 CIM (the F24 Crisis Management Tool, available on license)
- Assign users roles and scope in CIM
- Synchronize users and persons to CIM
- Create an incident in CIM on alarm triggering
Smaller changes:
- Refined navigation for more clarity: Alarm Cockpit / Reports & Statistics / Operating Cockpit / Persons & Groups / Alarm configuration / Incident configuration / Setup
- “Department” renamed into “Organizational unit” and name of root organizational unit displayed in tables instead of “root”
- New flag for users to now actively opt-in for email communication about maintenance work
- Two new frontend languages: Dutch and Catalan