FACT24 ENS+
Release Notes
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
Levels
Updated by corinna.hammerstingl@f24.com
Levels
In CIM Essential you can customize the access to information, based on the level of the current user and the level set on content items. Administrators can edit the rights to this kind of access. As a user and member of different teams, you can be a part of one of these with a set of default rights.
Content created in the installation, such as incidents, action cards, tasks, reports and status meetings, can be shared within the same level OR it can also be shared between the different levels.
This is the definitions and rights of the different levels available in CIM Essential:
- Strategic team: Takes care of the enterprise's longterm interests and limits the possible negative consequences of the incident. Users with roles allocated to the Strategic level) will have access to content items (log, reports, action cards, etc.) that belong to the Strategic level.
- Tactical team: Is in charge of warning and mobilisation. Plans, sets into action and supervises all necessary measures. The Crisis Management and Crisis Staff are a part of this level. Users with roles allocated to the Tactical level will have access to content items (log, reports, action cards, etc.) that belong to the Strategic, Tactical and Operational level.
- Operational team: Limits damage, saves lives and valuables and removes the cause of the crisis. The enterprise's own emergency personell typically works in conjunction with the emergency services. Users with roles allocated to the Operational level will have access to content items (log, reports, action cards, etc.) that belong to the Operational level.