FACT24 ENS+
Release Notes
Portal Version 3.17
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.16
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
- All Categories
- FACT24 CIM
- Working with incidents and alarms
- About Incident workspace
About Incident workspace
Updated by corinna.hammerstingl@f24.com
About Incident workspace
The Incident Workspace gives you quick access to commands for handling the current incident, and gives you an overview of the content related to it. Depending on what role you have, you can access the incident details, trigger alarms, read and add to the running log, delegate tasks and write reports.
In the function bar you can see which phase and potential that is the current registration for the incident you are working with.
The Incident Workspace is configured for the specific role and level-access you have:
- Crisis Strategic Team: Trigger alarms, create reports based on templates, upload to File Archive, add and delete Action Cards, delegate tasks and add log items.<
- Crisis Management: Trigger alarms, create reports based on templates, upload to File Archive, add and delete Action Cards, delegate tasks and add log items.
- Crisis Operational Team: Trigger alarms, create reports based on templates, upload to File Archive, add and delete Action Cards, delegate tasks and add log items.
- Crisis Staff: Access the Incident details where you can read situation reports, see who is in the staff for this incident, see focus areas and the meeting schedule. Through the task manager workspace window you can see all tasks you have assigned and are responsible of.
- Admin: All rights and access to the Admin Workspace. Create Action Cards, Meeting and Report templates and configure users, rights and File Archive.
The Incident workspace consist of different modules and functions, where you can access the details of each one by clicking the header, button or link:
- FACT24 Alarms
- Create report
- File Archive
- Incident details - upper left
- Latest Reports (link available in the Incident details window)
- Action Cards - down to the left
- Task manager (link available in the Action cards workspace board)
- Running log - to the right