FACT24 ENS+
Release Notes
Portal Version 3.20
Portal Version 3.19
Portal Version 3.18
Portal Version 3.17
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Alarm Templates
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Microsoft Teams Bot
Web login for persons
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
FACT24 ENS+ External API (REST) – Functionality Scope
Migration to ENS+
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.17
App Version 3.16
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.25.01
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Risk Analysis
Table of Contents
- New functions through FACT24 CIM release V.25.01
- Improvements for all CIM Editions:
- Risk Analysis Module (RISK ISO 31000)
- Advanced Search functionality in Task Manager
- Pin Incident to Top of Incident List
- Add log entries to other incidents than that with which you are working
- Switch incident quicker
- Update status on actions in Action Cards
- Assign as tasks in Incident Boards
- Delivery report after sending messages
- All Categories
- FACT24 CIM
- Release Notes
- New functions through FACT24 CIM release V.25.01
New functions through FACT24 CIM release V.25.01
Updated
by Anita Wilknitz
- New functions through FACT24 CIM release V.25.01
- Improvements for all CIM Editions:
- Risk Analysis Module (RISK ISO 31000)
- Advanced Search functionality in Task Manager
- Pin Incident to Top of Incident List
- Add log entries to other incidents than that with which you are working
- Switch incident quicker
- Update status on actions in Action Cards
- Assign as tasks in Incident Boards
- Delivery report after sending messages
New functions through FACT24 CIM release V.25.01
We are happy to announce improvements with the following new features concerning FACT24 CIM. To provide you with a better overview, we have set up this article to give you a detailed description of the updates with screenshots. These functionalities will be available to you from 08th of May 2025 on.
Improvements for all CIM Editions:
Risk Analysis Module (RISK ISO 31000)
The Risk Analysis in FACT24 provides a comprehensive and structured approach to identifying and managing risks efficiently.
Customers with FACT24 CIM Starter or FACT24 CIM Essential can now also gain access to this module.

With the Risk Analysis module users can:
- Create templates for standardized risk assessments
- Add title, description, and location to each analysis
- Define context: Scope of analysis, criteria, and attachments
- Structure and visualize risks digitally for better clarity
- Identify causes and assign preventive measures
- Define consequences with corresponding limiting measures
- Generate a risk matrix to quickly assess likelihood and consequences
- Assign tasks directly to team members and designate task owners
- Track task progress to ensure timely completion
Read more about the Risk Analysis here
Advanced Search functionality in Task Manager
In the task manager, it is now possible to filter tasks by multiple variables.
To do this, open the Tasks item in the navigation. Here you'll now find a Filter dropdown next to the + New Tasks button.

Pin Incident to Top of Incident List
You can now tag the Incidents you want to keep an eye on as favourites with a star.
The ones you tag as favourites will appear at the top of the incident list, making them easy to find.
To favorite incidents, click on the current incident at the top and then on Switch Incident.

Here you will find a list of all active incidents and can favorite them.

This setting is user-specific, so each user account will have its own favourites.
Add log entries to other incidents than that with which you are working
From both the list view and the detail view of incidents, you can now add log entries directly to other incidents than the one you are currently working on, without having to switch incident first.

Switch incident quicker
In the same place where you can add log entries to incidents other than the one you are working with, you can now also switch incidents more quickly. To do this, also open the three-dot menu in the list view in the incident module.

Update status on actions in Action Cards
Actions within an action card can now get a status update through a bulk update feature.
In stead of updating each action individually, the “change multiple statuses” feature allows you now to update an entire (or parts of) an action card within one process.
To do this, go to Boards - Action Cards in the navigation and select all the actions whose status you want to change in the list view.
Instead of clicking the three dots for each action and selecting Change Status, you can now click Change Multiple Statuses and avoid having to edit each action individually.

Assign as tasks in Incident Boards
You can now create a task directly from the incident board.
All data from the registration will automatically be added to the task, which can be assigned to one or more responsible persons.
This gives you the possibility to follow-up on topics registered in the incident board.

Delivery report after sending messages
When sending a message, CIM will now provide the sender an option to receive a delivery report a select minutes after the message is sent.
This is useful if you want a summary and status of the message delivery, especially for messages that have failed to send.
To do this, go to Boards - Messages in the navigation and create a new message using +New. The Schedule Report field will appear at the bottom, which you can activate. You can also specify an email address to which the report will be sent, as well as the time at which the report should be received.
