Portal Version 3.8

Anita Wilknitz Updated by Anita Wilknitz

Release Notes Portal Version 3.8.0 (available from Feb 20ths 2024 on)

Improvements for all FACT24 Editions:

Alarm Modifications:

The formerly fixed validity of a running alarm can now be extended several times and for up to 30 days.

Read the detailed description here.

Additional text-to-speech languages: 

With Korean, Japanese and Chinese, there are now three new languages, which can be chosen as text-to-speech language for voice call alerts. 

Formatting Options for E-Mail Messages: 

New HTML formatting options have been added for messages, including style attributes such as background color, padding and borders for tables. 

Improved accessibility:

Additional explainer texts for refresh and device prioritization, color contrast corrections, and additional error indicators for field input have been added.

Caller ID:

The system's default caller ID can now be chosen from a selection of numbers to match customer's main location. If you would like to change your system’s default caller ID, please get in contact with our support team. 

You can only select from a list of numbers owned by F24:

+49 89 62825303 - Munich, DE

+34 911 67 56 79 - Madrid, ES

+1 778 200 7495 - Vancouver, CA

+33 1 762851 16 - Creteil, FR

+44 20 3828 3619 - London, GB

+353 1 263 0755 - Dublin, IE

+1 669 260 7315 - San Jose, US

+41 44 505 69 70 - Zurich, CH

+971 800 035704034 - (beta) Toll-free

+43 720 080373 - Austria Proper, AT

+44 20 3994 2742 - London, GB

Read the detailed description here.

Improvements for FACT24 ENS+ advanced:

Filters in Filter-Based Groups: 

Additional filters, including surname, first name, job title, room, floor, building, street, zip code, city, country, active/inactive, are now available in filter-based groups.

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Read the detailed description here.

Central Address Management:

It is now possible to manage addresses, e.g. of office locations, centrally and assign them as an address to a person (in addition to an individual address, if configured).

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Please make sure to adapt your csv files when importing persons via csv, as with this release, files will only be accepted if they contain the following additional fields: 

Surname, First name, role, language, Organizational unit, Global, Employee id, pin, qualification, Room, Floor, Building, account email, Assigned address name, Assigned address ID, Assigned room, Assigned floor, Assigned building, Device_1, Value_1, Device_2, Value_2, Device_3, Value_3, Device_4, Value_4, Device_5, Value_5, Device_6, Value_6, Device_7, Value_7, Device_8, Value_8, Device_9, Value_9, Device_10, Value_10, Device_11, Value_11, Device_12, Value_12, Device_13, Value_13, Device_14, Value_14, Device_15, Value_15, Device_16, Value_16, Group_0, ChannelType_0, Group_1, ChannelType_1, Group_2, ChannelType_2, Group_3, ChannelType_3 

Please contact support if you do not wish to use this new functionality (and avoid having to adapt the csv import), and our support team can disable it for you.

Read the detailed description here.

New feature for customers with Media Gateway and Cloud:

Duty rosters can now be created as local duty rosters and get synchronized to the Media Gateway.

New feature for customers using the ENS+ Incident Management:

Templates for incident creation and reporting allow more flexibility and simplicity at the same time.  

How did we do?

Portal Version 3.9

Portal Version 3.7

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