FACT24 ENS+
Release Notes
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
- All Categories
- FACT24 ENS+
- Release Notes
- Portal Version 3.10
Portal Version 3.10
Updated by Anita Wilknitz
Release Notes Portal Version 3.10.0 (available from May 06ths 2024 on)
Improvements for all FACT24 Editions:
CSV Export of detailed device log:
When exporting an alarm report you can now choose if you would like the export to include all device details as shown in the device log or not.
If enabled for your account, each notified device will be listed in a separate row with the following information:
- Notification sent date
- Device
- Device ID
- Job ID
- Notification ID
- Last update
- Last status
Read the detailed description in Alarm Report
Mask device IDs:
You can now choose data privacy settings for your account and mask devices as needed:
- Mask device IDs of global persons in other org. units
- Mask all device IDs in alarm reports and conference reports
- Choose how to display device IDs in detailed log in exports: value / masked / first or last three digits
Read the detailed description in Person Configuration
Differentiation of device priority:
You can now differentiate device priorities according to working hours / non-working hours. You determine the sequence of devices in the person configuration of an alarm. “0” is highest priority, while “15” would be lowest priority if all 16 devices were configured. You can set different priorities for your working hours if this is enabled for your account.
Read detailed description in Device Configuration
Delay time between rounds:
We reduced the minimum delay time between rounds from 60 seconds to 30 seconds in the "channel based" and "personal device priority" alarm types.
Interim alarm report extended:
Now the interim alarm report includes the same type of information as the final alarm report.
In addition to the general summary, the report now also contains an attachement to see on person level, who might need help, for example.
Improved accessibility:
Among other improvements regarding the accessibility, we have:
- increased the color contrasts for popups and widgets and
- improved the visibility of the keyboard focus.
Improvements from FACT24 ENS+ essential:
Collaborate with externals:
In addition to persons configured in the system, you can now also invite external persons (i.e. persons unknown in the system) to a chat or phone conferences. Click on “Add external persons” and provide first and last name (mandatory as will be displayed in the chat) and at least one device, either email or SMS, or both to which the invitation will be sent. The person will then receive a message containing the link and a password to join the conversation.
Read detailed description in Chat or Phone Conference
Improvements from FACT24 ENS+ advanced:
New group type: Time-based groups
With a time-based groups you can now organize persons in shifts and ensure alarm notifications reach the right members at the right time.
Read detailed description in Groups
Improvements from FACT24 CIM starter:
Open a FACT24 CIM case:
In addition to registering an incident, an ENS+ alarm can now also open a case in FACT24 CIM – either connected to an incident (register incident and open case from the same alarm) or independent from it (just open a case and don’t register an incident).
Read detailed description in FACT24 Alarms
Message ENS+ groups:
You can now also send messages to ENS+ groups from FACT24 CIM.