Table of Contents

Portal Version 3.23

Anita Wilknitz Updated by Anita Wilknitz

Release Notes Portal Version 3.23.0 (available from September 4th 2025 on)

Improvements for all FACT24 Editions:

Norwegian language support

In addition to our existing 14 languages, you can now also set Norwegian as the language for the alarm message.

This setting is used for text-to-speech generation.

To do this, go to the alarm and open the “Message” tab.

Use the “+” to add another language and then set it as the default language if you wish.

Find out more about alarm messages here

Navigation on the profile page

We have improved navigation on the profile page.

You can now switch between profiles by clicking on 'Previous Profile' or 'Next Profile'.

 

Find out more about profiles here

Events can start even 30 alarms

Previously, only 10 alarms could be triggered by a single event. This has now been increased to 30 individual alarms.

To do this, go to 'Events' under 'Alarm configuration'. Here you can add up to 30 alarms under 'Actions' and 'Alarm triggering'.

This enhancement supports scenarios in which customers have set up company-wide mass alarms consisting of many smaller alarms with individual messages.

Find out more about events here

Time offset in global groups

The time offset of persons feature, known from the static groups, has been added also to global groups. Its logic is the same. 

 

Find out more about groups here

Improvements for customers with Incident Management in FACT24 ENS+:

Quicker task creation from emails

When creating an incident under 'Incident management' in the 'Operating Cockpit' you can upload an email under 'Quick input'.

In this case ENS+ reads the name and the description from the email. This has been extended and now if the email sender owns an email address for which we can find a person or user with that account email, then we fill out the 'source' parameters with the person's/user's data.

Find out more about Incident Management here

How did we do?

Portal Version 3.22

Contact