Table of Contents

Portal Version 3.25

Anita Wilknitz Updated by Anita Wilknitz

Release Notes Portal Version 3.25.0 (available from December 03rd 2025 on)

Improvements for all FACT24 Editions

Easier access to Phone Conferences

Alarm notifications that include a conference call now contain both the standard phone number and the conference ID in addition to the existing quick link.

This ensures that even devices that do not support combined “quick link” numbers can still recognise and dial the conference number.

Example message format:

You can join the conference with the following number(s):

  • Phone Number: +49 123 45678
  • Conference ID: 456789
  • Quick link: +4912345678,,456789#

Find out more about Phone Conferences here

Alarm report: Extended person details and exports

On the Person Details page in the Alarm Report, Qualification and Job Title can now be displayed simultaneously in the table.

Both fields are also included in the CSV and XLSX exports.

This improvement enables crisis teams to export the alarm report and, for example, immediately see which notified persons were ‘IT security specialists’ with specific certifications, so that no data from additional systems needs to be combined.

Find out more about Alarm Reports here

Increased security of the Confirmation Page

The alarm confirmation page continues to show the alarm text to provide context for the responder.

However, for security reasons, the alarm text is now only visible while the alarm is active.

Once the alarm has expired, the text is no longer accessible via the confirmation link.

This reduces the risk of sensitive alarm content being viewed later by unauthorised persons who might gain access to the link and supports compliance with internal security and data protection policies.

Find out more about Alarm Confirmations here

Multiple Roles of a Person 

Since version 3.24, it has been possible to assign multiple roles to a FACT24 ENS+ User.

Each role has an associated scope, defining the organisational units for which the role is valid.

To ensure consistent and secure behaviour, users can now only assign scopes to others that are equal to or narrower than their own scope.

In practice, this means:

  • Users with scope “Own org unit” can assign only “Own org unit”.
  • Users with scope “Own and sub-org” can assign “Own and sub-org” and “Own org unit”.
  • Users with scope “Whole enterprise” can assign all three scopes.

Find out more about Roles here

Improvements from FACT24 ENS+ essential:

More detailed Location Information for App Users

The FACT24 app now transmits multiple location sources when an alarm is triggered or confirmed.

If WiFi or Beacon positioning is enabled alongside GPS, both data types are sent to the system.

This enhancement provides greater precision in emergency situations for example, during a building incident on a large campus, the crisis team can receive both GPS and WiFi/Beacon-based location information when a user confirms an alarm on their smartphone, enabling them to identify not just the general campus area but the specific building the person is located in.

Find out more about Location Information here

Improvements from FACT24 ENS+ advanced:

New Variables for Alarm Messages

The set of variables available for use in alarm texts (introduced and expanded with v3.24) has been further extended.

You can now include:

  • The address of the person triggering the alarm.
  • Details of their communication channels (phone numbers, email addresses, etc.).

This enables more personalised and context-rich alarm messages and reduces the need to look up contact data in parallel systems during an incident.

Find out more about Alarm Messages here

Export Alarm Flow as PDF or SVG

Alarm flows can now be exported as PDF or SVG files.

The exported files are made available via the Download Center.

This simplifies documentation & audit of alarm processes and enables easy sharing of alarm flows with stakeholders outside the ENS+ portal (e.g. management, auditors, external partners).

Find out more about Alarm Flows here

How did we do?

Portal Version 3.24

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