FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
- All Categories
- FACT24 ENS+
- Setup
- Your Account
Your Account
Updated by AleksandraPencheva
Your Account
This section provides an overview of how your account is currently being used. On the “overview tab”, you find an overview of your key configurations, while on the “enterprise usage” tab you find a summary of usage originating from communication.
Account details
Account ID: please provide this ID in any support cases.
- The following information depends on your product edition and purchased limits. If you would like to extend your account, please reach out to your account administrator
- Users
- Persons
- Organizational Units
- Loneworkers
Configuration: Review the number of persons, groups, and alarms configured per organizational unit. You can filter for the highest level organizational unit you would like to be included in the charts.
Enterprise Usage
Here you find the number of triggered alarms, number of notified persons, number of SMS notifications (parts), landline minutes, mobile minutes, and number of push notifications for a selected period. Please note that the time filter applied on this page is UTC.
You can choose the highest-level organizational unit to be shown and whether or not the subordinate units (“subtree”) shall be included in the table. If you would like to export the data as csv, click on “Generate file”, and download the file from the Download Center .
Please note that the actual amount you will be invoiced for depends on included usage volumes as per your contract. In the “Enterprise usage” section you find the entire usage without differentiation into included and not-included volume.