FACT24 ENS+
Release Notes
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
Survey
Updated by Anita Wilknitz
Survey Overview
With the Survey module, you can create engaging online surveys to collect feedback from defined individuals and target groups. A survey is sent via a link through channels like SMS and email. The module allows respondents to modify their feedback within the survey at a later time. Additionally, questions can be selectively unlocked for individual respondents.
Importing/Exporting Surveys
Users can import surveys from existing CSV files or export surveys to CSV format for external use and archiving.
Read more about Survey Reports here
Creating Surveys
New surveys can be created by selecting the “Add Survey” option.
When creating a new survey, it is necessary to input mandatory fields. These include the survey name, the organizational unit to which it will be assigned, and the duration of its validity.
In the channel type section, selecting one of these options (SMS / Email) will determine how the recipients will receive and respond to the survey questions.
A general message can be included in the message tab to provide recipients with context or additional information about the survey or the associated alarm.
Additional Tabs on Saving
Saving the initial survey settings triggers the appearance of two new tabs, enhancing further customization.
Audience:
This tab enables the user to invite respondents to participate in the survey, thereby allowing them to effectively manage the distribution of the survey based on the situation and the required feedback.
Survey Configuration:
Allows the user to define the specific questions that will be included in the survey.
It should be noted that certain parameters can be set when configuring a survey.
Response type: You can choose whether to get responses as a dropdown or free text.
Mandatory questions: Users can make some questions mandatory, so respondents must answer them to finish the survey.
Individual questions: For sensitive information, questions can be set as individual and sent to specific people, ensuring privacy and targeted feedback.