Alarm monitor

corinna.hammerstingl@f24.com Updated by corinna.hammerstingl@f24.com

The Alarm monitor displays all alarms that have been launched, are active, or have ended within the last 60 minutes.

A multiple filter can be applied to the fields «Date/Time», «Alarm Name», «Message», «Launched by» and «Status».

You can choose the following search options, and even save for when you again visit the page later:

Begins with:

Filters items that start with the specified value.

Ends with:

Filters items that end with the specified value.

Equals:

Filters items that exactly match the specified value.

Contains:

Filters items that contain the specified value.

Does not begin with:

Custom filter for items not starting with the specified value.

Does not end with:

Custom filter for items not ending with the specified value.

Does not equal:

Custom filter for items not exactly matching the specified value.

Does not contain:

Custom filter for items not containing the specified value.

For active alarms, you will also see a “stop alarm” button. 

Alarms can have the following statuses:  

Pending

The alarm has been started, but there is a time de-lay configured within the alarm when the alarm is Launched so that it only changes status when the alarm is actually started.

Running

The alarm is in the active phase and will be exe-cuted.

Completed

The alarm has been completed.

Completed with escalation

The alarm was closed, but the alarm condition was not met and an additional escalation alarm was started.

Timeout

The alarm has reached the maximum total duration and has been terminated. This can be the case with the alarm type «Conference» or with an alarm that has not fulfilled the alarm condition.

Cancelled

The alarm was terminated prematurely by an oper-ator or a second alarm.

Circular reference error

A so-called loop was built into the alarm. This is de-tected and the alarm is terminated with an error message.

Error

The alarm was launched, but no-one received the alarm because there were no alarm receivers assigned to the alarm.

Successful

The triggered alarm was successfully completed. All requirements for acknowledgement were fulfilled.

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A new alarm is always shown in red in the list for 10 seconds. Clicking on any alarm in the list takes you to a new page showing all the details of that particular alarm. When you trigger an alarm from the web interface, you are directly taken to the detail page for this respective alarm. 

  • General information: gives you all the details of the alarm like the name, organizational unit, time of alarm trigger, launched by, info, number of loops, goal and validity. 
  • Quick access section: you can manage conferences, access the alarm chat, and stop the alarm. 
  • Status overview: number of persons in the alarm who responded and who didn’t respond (yet). 
  • The validity of alarms can be extended up to 30 days for already running alarms, and it can be extended multiple times.

 

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Explanation of statuses 

Responded

Confirmed 

A person who has successfully acknowledged the alarm 

Neutral 

If a survey confirmation is configured, one or several response options could be assigned the status “neutral”. They then wouldn’t be counted to reach the alarm goals. 

Reject 

A person who has received but negatively acknowledged the alarm. 

Not responded (yet) 

Notified 

A person who was notified successfully via all the devices and has not responded yet. 

Pending 

The alarm notification has not reached the person and is still in progress. 

Failed 

The alarm notification did not reach the person and failed. 

Cancelled 

The alarm notification to this person has been canceled. This may be the case if the alarm condition has already been fulfilled by other employees within the alarm groups or if the alarm time or acknowledgement time has expired.

  • Depending on the alarm configuration, you will see additional details in the top right, e.g., response split per survey feedback, number of persons reached compared to the alarm goal, as well as all the job log task and their status.  
  • In the lower three sections, you can review the message that has been sent per channel, a location log if the alarm was triggered by a person sharing her location, and a detailed list of all persons notified in the alarm process including their responses. 
  • From the person list, you can directly initiate a follow-up notification to selected recipients by marking their checkboxes and clicking the “Send follow-up notification” button. From here, you will have the same options as for ad hoc alarms

If you would like to export any alarm results, please go to alarm reports. 

Show persons who have changed their feedback

If you check the “Show only changed responses” box in the alarm monitor, you can also only display the people who have changed their feedback during the alarm.

This is only possible if changing the feedback is configured in the alarm. You can find more information about this in the feedback article.

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