FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
- All Categories
- FACT24 ENS+
- Release Notes
- Portal Version 3.9
Portal Version 3.9
Updated by Anita Wilknitz
Release Notes Portal Version 3.9.0 (available from Mar 12ths 2024 on)
Improvements for all FACT24 Editions:
Duplicate Phone Numbers:
When executing an alarm, duplicate phone numbers for each device type will now be consolidated during the alarm flow and just alerted once in order to avoid being considered fraud by telephone providers. Any devices that don‘t get notified for this reason will be marked as „duplicate“ in the alarm log.
Person | Mobile | Telephone Number | If all of the devices are alerted with one alarm, you may see the following statuses: |
Person A | Job Mobile | + 49 177 12345678 | Notified |
Person B | Job Mobile | + 49 177 12345678 | Failed -> If you check the detailed alarm log you will find “Duplicate” as information |
Person C | Private Mobile | + 49 177 12345678 | Notified -> It is the same phone number but used as different device type |
Read the detailed description in Device Configuration
Improvements from FACT24 ENS+ essential:
Qualification Management:
You can now manage qualifications of persons also via API, which means you can:
- Create qualifications
- Update qualifications
- Assign qualifications to persons
- Delete qualifications
Improvements for FACT24 ENS+ advanced:
Video Conference (Add-On functionality):
The Video conference feature is an Add-on functionality for FACT24 ENS+ advanced and FACT24 CIM starter and is include from FACT24 CIM essential on.
When setting a new alarm, you can set the "Video Conference" Button in the "Audience & Channels" tap to "on". When it is activated, it will automatically send a message with the video conference link to the selected participants.
In the Alarm Cockpit you can now find a "Video Conference" tap. Here you get an overview of all video conferences, the members, join and leave time and also close the video conference. Here you can also add members to the video conference or prevent them from re-entering.
To participate in a video call you need just a web browser running on your computer or smartphone. The ENS+ videoconference system was designed with a high availability mindset, making sure, it’s available even in critical incidents like a cyberattack to your organization or when the major videoconference providers are not available for any reason. Therefore, the solution is completely independent of MsTeams or Zoom and runs on a redundant server farm.