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FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
Release Notes
Portal Version 3.14
Release Notes Portal Version 3.14.0 (available from Sep 3rd 2024 on). Improvements for all FACT24 Editions:. Restrict access rights to user management:. In order to avoid that a user can change the o…
Portal Version 3.13
Release Notes Portal Version 3.13.0 (available from Aug 6ths 2024 on). Improvements for all FACT24 Editions:. Numeric confirmation via SMS. To make confirmation via SMS clearer, the text “Please prov…
Portal Version 3.12
Release Notes Portal Version 3.12.0 (available from Jul 10ths 2024 on). Important information: To further increase the security level of our customers, two-factor authentication is now available in a…
Portal Version 3.11
Release Notes Portal Version 3.11.0 (available from Jun 06ths 2024 on). Improvements for all FACT24 Editions:. Links get default label: Links that are added by the system to an alarm message (e.g. vi…
Portal Version 3.10
Release Notes Portal Version 3.10.0 (available from May 06ths 2024 on). Improvements for all FACT24 Editions: CSV Export of detailed device log: When exporting an alarm report you can now choose if y…
Portal Version 3.9
Release Notes Portal Version 3.9.0 (available from Mar 12ths 2024 on). Improvements for all FACT24 Editions: Duplicate Phone Numbers : When executing an alarm, duplicate phone numbers for each device…
Portal Version 3.8
Release Notes Portal Version 3.8.0 (available from Feb 20ths 2024 on). Improvements for all FACT24 Editions: Alarm Modifications : The formerly fixed validity of a running alarm can now be extended s…
Portal Version 3.7
Release Notes Portal Version 3.7.0 (available from Dec 4ths 2023 on). Improvements for all FACT24 Editions: Verified Caller IDs : ENS+ now offers the possibility to verify your own phone numbers. Onc…
Portal Version 3.6
Release Notes Portal Version 3.6.0 Improvements for all FACT24 Editions: Enhanced performance and person management New SMS type „Other SMS“: You can now differentiate between “SMS” and “other SMS” d…
Portal Version 3.5
Release Notes ENS+ Portal 3.5.0. More flexibility – quick-start your alarms and directly respond to SMS.. E-Mail & SMS Quickstarts Automatically activate alarms via e-mail and SMS. Content such as th…
Portal Version 3.4
Performance of our external API was improved for the update of person - group assignments. Smaller improvements and bugfixes A person/user can now be created with an application device only with a un…
Portal Version 3.3
Users can now opt in and out to receive maintenance communication. For customers with Media Gateway: telephone input configuration is now available in the portal. For customers with PC client: Survey…
Portal Version 3.0
Triggering alarms and sending messages. Advanced search filters that can be customised to select the recipients you need. Search filter with AND and OR function on qualifications and groups. In addit…
Portal Version 3.2
Additional options when triggering alarms Master number to trigger alarms via phone: users can trigger all alarms they have access to with only one phone number by entering their phone code and PIN (…