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- Configuration Alarm configuration
FACT24 ENS+
Release Notes
Portal Version 3.17
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.16
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
Alarm configuration
Alarms
Please note that some of these settings are dependent on your product edition and may therefore not be available for you.. Note: Due to releases, there may have been changes in the tool that are not…
Launch Forms - Configuration
Configuration of Launch forms. General Note. Launch forms are used when you have multiple alarms and you want to choose the right alarm at the time of a crisis/emergency based on pre-configured quest…
Message templates
With a Message Template you can prepare messages and / or headers / signatures that can be re-used in multiple preconfigured alarms or ad-hoc notifications. General notes: → A message template can be…
Calendar
With adding a calendar or a duty roster as part of the alarm configuration , you can define time-based deviations from the default alarm settings. When the alarm is launched at a time that falls into…
Location profiles
Please note the following general information on the location profiles: → A location profile is always assigned to an organizational unit. → An organizational unit can have several location profiles.…
Geolocation profiles
Please note the following general information on the geolocation profiles: → A geo-profile can be global, which means that alarms from different organizational units can be assigned to the profile. →…
Whitelists
The Whitelist allows you to assign authorizations to launch an alarm via individual emergency number. Please note the following general information about the Whitelist concept: → A whitelist can be a…
Jobs
The Job management allows you to set recurring jobs for two types of tasks: Alarm : you can schedule a fixed alarm with a repetition interval. Contact information reminder : a reminder is scheduled f…
Events
Events offer the possibility to trigger processes of other departments, e.g., alarms. They can be started via a pre-configured alarm. Name : Name of event. Organizational Unit : Organizational unit t…
Survey
Survey Overview . With the Survey module, you can create engaging online surveys to collect feedback from defined individuals and target groups. A survey is sent via a link through channels like SMS…