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FACT24 ENS+
Release Notes
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
Video Guides
Alarm Cockpit
Activate and stop alarm
Trigger alarm.. Note: Due to releases, there may have been changes in the tool that are not yet shown in the video. (Video version: Q3/2023). In the tab "Trigger alarm", you can see all alarms that y…
Launch Forms - Trigger
Launch Forms - Trigger. The alarm cockpit is the place where one triggers and monitors an alarm. Clicking on Alarm Cockpit takes you to the tab ''Trigger alarm''. Launch Forms. 1. Click on Launch For…
Ad hoc alarm
Click here to watch the video guide on how to trigger an ad hoc alarm. Here you can dynamically send ad-hoc messages to individuals or groups. The interface is a simplified version of the alarm confi…
Alarm monitor
The Alarm monitor displays all alarms that have been launched, are active, or have ended within the last 60 minutes. A multiple filter can be applied to the fields «Date/Time», «Alarm Name», «Message…
Chat
Chat. You can '' Enable Chat '' either from pre-configured Alarms or Ad hoc alarm. A chat will always only be opened from a triggered alarm. There is no way to open a chat independent from a alarm..…
Phone Conference
Conference room. An alarm-specific conference room can be activated for all preconfigured alarms. A conference room is only ever opened when an alarm is triggered. It is not possible to open a confer…
Video Conference
You can start a Video conference together with the alarm and provide the opportunity for the alarmed person to join the video call immediately. To participate in a video call you just need a web brow…
Surveys
In the tab "Survey", you can see all surveys that you have access rights to. You can find the name, the organization unit, the date, the username of the last change as well as the status of each surv…
