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FACT24 ENS+
Release Notes
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Dictionary
Creating your organizational structure
Managing ENS+ users
File manager
Categories
Download Center
Caller IDs
Address registry
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
Microsoft Teams Bot
Web login for persons
FACT24 ENS+ External API (REST) – Functionality Scope
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Support
Setup
Dictionary
With dictionaries you can efficiently compile a list of short codes used in alarm messaging, ensuring seamless conversion to the intended words for text-to-speech. For instance, if the code "BLN" app…
Creating your organizational structure
This setting is dependent on your product edition and may therefore not be available. Organizational units represent the client concept. Users may only see alarms, persons, groups, etc. within the or…
Managing ENS+ users
Access to the cloud platform can be set up via the user administration. Navigate to "Setup" and "Users" and create a new user.. Note: Due to releases, there may have been changes in the tool that are…
File manager
The file manager provides you with the possibility to store and manage all files in a well-structured way. You can access and use these files to attach to an alarm message or to use during the manage…
Categories
The following general information on the Category Concept should be noted: → Several alarms can be assigned to one category. → An alarm is always assigned to one or no category. Categories are needed…
Download Center
Download Center. The download center contains any files to download that were generated from the person, group, calendar, and alarm report list view. In addition, exports of enterprise usage can be f…
Caller IDs
Caller IDs. The caller ID is the number displayed on the recipient's phone when a call is received. ENS+ provides the option to verify your custom phone numbers for this purpose. If you do not verify…
Address registry
The address registry offers you to manage all company addresses in one place. You can then assign these addresses to persons in addition to their individual address in the person configuration. Eithe…
Your Account
Your Account. This section provides an overview of how your account is currently being used. On the “overview tab”, you find an overview of your key configurations, while on the “enterprise usage” ta…
Two-factor authentication (2FA)
To further increase the security of your accounts and personal data, we recommend using two-factor authentication (2FA). With 2FA, we add an additional layer of protection that goes beyond the tradit…