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FACT24 ENS+
Release Notes
Portal Version 3.22
Portal Version 3.21
Portal Version 3.20
Portal Version 3.19
Portal Version 3.18
Portal Version 3.17
Portal Version 3.16
Portal Version 3.15
Portal Version 3.14
Portal Version 3.13
Portal Version 3.12
Portal Version 3.11
Portal Version 3.10
Portal Version 3.9
Portal Version 3.8
Portal Version 3.7
Portal Version 3.6
Portal Version 3.5
Portal Version 3.4
Portal Version 3.3
Portal Version 3.0
Portal Version 3.2
Getting started
Setup
Managing ENS+ users
Creating your organizational structure
Caller IDs
Address registry
Categories
Dictionary
File manager
Download Center
Your Account
Two-factor authentication (2FA)
Configuration
Persons & Groups
Alarm configuration
Alarms
Launch Forms - Configuration
Message templates
Calendar
Location profiles
Geolocation profiles
Whitelists
Jobs
Events
Survey
Alarm Templates
Alarm Flow
Quickstarts
Operating Cockpit
Alarm Cockpit
Activate and stop alarm
Launch Forms - Trigger
Ad hoc alarm
Alarm monitor
Chat
Phone Conference
Video Conference
Surveys
Reports & Statistics
Loneworking
Media Gateway Settings in Cloud Portal
Microsoft Teams Bot
Web login for persons
Add-on modules
FACT24 ENS+ Incident Management
Telekom Settings Cloud of Things Narrow Band Interface
FACT24 ENS+ External API (REST) – Functionality Scope
Migration to ENS+
Mobile Apps
FACT24 CIM App
FACT24 ENS+ App
App Releases
App Version 3.21
App Version 3.20
App Version 3.17
App Version 3.16
App Version 3.15
App Version 3.13
App Version 3.12
App Version 3.10
App Version 3.9
App Version 3.8
App Version 3.7
App Version 3.5
App Version 3.3
App Version 3.2
Basics and Login
General Settings
Account
Location Services
Group Management
Triggering Alarms
Editing Alarms
Active Alarms
Chat in the ENS+ Application
History
Reports
Emergency Plans
Lone Worker Protection
Special Smartphones
Support
FACT24 CIM
Release Notes
New functions through FACT24 CIM release V.25.01
New functions through FACT24 CIM release V.24.03
New functions through FACT24 CIM release V.24.02
New functions through FACT24 CIM release V.24.01
New functions through FACT24 CIM release V.23.02
New functions through FACT24 CIM release V.23.01
Getting started
FACT24 CIM starter - crucial steps
Edition FACT24 CIM essential
Edition FACT24 CIM advanced
Introduction
About Start Page
Admin workspace
The FACT24 CIM Roles
Navigation
Search
Levels
Contacts
Locations
Working with incidents and alarms
Tasks and Action Cards
Logs
Reports and Statistics
Templates
Risk Analysis
FACT24 ENS+ App
App Releases
Basics and Login
Download. The FACT24 ENS+ App can be obtained free of charge via the Google Play Store and Apple Store: Apple Store: https://apps.apple.com/sa/app/fact24-ens/id1641704989 Google Playstore: https://pl…
General Settings
General Settings. The FACT24 ENS+ Mobile app can be installed on multiple devices for the same person. To provide our users the flexibility to configure different settings on different devices, all g…
Account
Access account information either via General Settings or directly from the top right person icon. The user can log out, change the server, or delete the account. The person can – depending on the ri…
Location Services
GPS Tracking The app accesses GPS data and updates it regularly in the background. A FACT24 icon is displayed in the notification bar to keep the app active. Beacon Monitoring The app scans for beaco…
Group Management
If this is permitted, the user can use group management to configure the "channel" through which he wants to be reached in the respective groups or to log out.
Triggering Alarms
Present the person designated for the configured app profile. This person possesses the authorization to activate the alarms assigned to them. View an alarm that the person is about to trigger. In th…
Editing Alarms
Depending on the configuration alarm messages are displayed differently. Alarms can contain attachments in addition to the alarm messages. All information can be viewed in the alarm message. As can b…
Active Alarms
During an active alarm, the icon is badged in the lower taskbar. This badge shows the number of active alarms. As soon as an alarm has been processed, it disappears from the list of "Active Alarms" a…
Chat in the ENS+ Application
Chat in FACT 24 ENS+ Application. Once you open the App,you are directed to the Active alarms page.This page has all the alarms that are triggered recently. Chat in the application can be viewed in 2…
History
The history shows the past and active alarms in a list. Please note that any alarm history is only stored for as long as the person stays logged in on the particular device. If the person logs out or…
Reports
Here you can specify how long the alarm history is kept. Manual deletion is also possible.
Emergency Plans
Emergency plans can be stored via the app profile. These serve as instructions for the users and can be provided categorized. Depending on the file type (TXT, DOC, etc.), the respective display progr…
Lone Worker Protection
The lone worker protection settings are fully available for Android users only. For iOS, only the dead man function is available. Please also note that the accuracy of our GPS tracking depends on you…
Special Smartphones
Ascom Myco 4. The FACT24 ENS+ app automatically detects if it is running on a Myco 4 device and enables the assignment of function keys. Additional configurations in the Ascom-specific device setting…